Ruth Baucom

Resorts 101: How to Make the Most of Your Membership

Ruth Baucom

Resorts 101: How to Make the Most of Your Membership

By Jenni Boucher

Resort vacations are the best way to take advantage of the savings benefits of your Coast to Coast Grand Getaways membership. These vacations are typically 40-70% below retail and cost much less than a week’s stay in a comparable hotel. Below are the most frequently asked questions about resort/condo vacations.

What are Premium Membership Weeks?

Premium weeks can be booked anytime from 24 hours to 12 months in advance and will cost between $399 and $899 for the week depending on when and where you are traveling, and what size unit you’ll need. To ensure you get the room you want at the best price, it’s wise to book three to six months ahead. Requests further in advance than this typically carry a slightly higher cost, and requests without enough notice will have fewer available options.

What are Hot Weeks?

Hot Weeks are last-minute specials on resorts that you can book up to 60 days in advance of your intended travel date. They normally range from $199 to $399 for the week. More information on these weeks can be found at GoGrandGetaways.com under the Web Specials heading or the Resorts heading in the Short Notice Specials. Please keep in mind that these weeks are “hot”, and while we make every effort to keep the specials as updated as possible, it is impossible to know for sure that a particular listing is still available without placing a request and allowing a Vacation Specialist to verify the availability.

What do I need to know about requesting a resort/condo week?

Ski ResortAs a general rule, nearly all resorts will only allow check-in on a Friday, Saturday or Sunday and rent only a week at a time. For example, if you were to check in on a Saturday at 4 p.m. (standard check-in time), you would check-out on the following Saturday at 10 a.m. (standard check-out time). Check-in days vary by location and property, so having flexibility within one or two days of your desired check-in date allows your Vacation Specialist to find you a greater range of options.

Some resorts will allow a mid-week check-in to better accommodate your travel plans. However, these resorts are few and far between, and changing the check-in day often leads to higher prices. If you are only looking for a partial week’s stay, you can reserve and pay for the unit for the entire week and contact the resort prior to check-in to inform them of your specific arrival and departure dates.

What is the best way to request a resort/condo week?

Requests can be placed online at GoGrandGetaways.com or the contact form on our blog or by calling the Member Services Department at 888-269-0182. Speaking with a Vacation Specialist will help you determine the best options available to you for your trip.

How do I use my resort week certificate? What does it cover? How much does it cost?

You can submit your request by mail or by calling the Member Services Department at 888-269-0182 at least 60 days in advance of your intended travel dates. The certificate itself Tropical Resortcovers resort accommodations in a studio unit for two adults and up to two children under the age of 18. Upgrades to a one-, two- or three-bedroom unit may be available for a fee and are based on availability. The redeemer of the certificate is responsible for a $125 per person (double occupancy required) reservation fee payable at the time of booking, as well as any applicable resort taxes.

I confirmed a resort/condo booking – what’s next?

In many instances we are able to issue your confirmation paperwork the same day that the booking is completed; however, some of our suppliers can take up to a week to send your confirmation. Your Vacation Specialist will let you know when to expect your confirmation paperwork. You will need to contact the property 24-48 hours prior to check-in to re-confirm your reservation and to notify the property of any special requests you have at that time.

If you have any questions about resort/condo vacations or any other type of travel, please feel free to contact Member Services at 888-269-0182 and one of our knowledgeable Vacation Specialists will be more than happy to answer any questions you may have.

16 thoughts on “Resorts 101: How to Make the Most of Your Membership

  1. I just “renewed” a bad deal with Cheap Tickets” under “New” management and I cannot reach ANYONE by Phone on Saturday or Sunday after I was JUST TOLD that reservations could be made immediately on “short notice” . This is already off to a BAD START and I do not know if my money has been wasted AGAIN or not . My accounts with my wife look like they HAVE NOT BEEN COMBINED as I was told and I cannot reach ANYONE at THREE DIFFERENT PHONE NUMBERS . I would like to speak with John Christiansen Immediately !

    1. Hi Walter,
      I apologize if you’ve been misinformed. Our travel department is normally open from 9 a.m. – 5 p.m., M-F. You can submit a travel request by calling 1-888-269-0182, but I will have a manager call you to discuss your situation. Have a great day!

  2. I saw a special on the web yesterday for The Sheraton Park Hotel in Anaheim, CA 5 nights starting at $349. I printed it and was wanting to put in a request, but I can’t find it today. Can you please give me more info.I an wanting to travel in April.

    Olga Young

    1. Hi Olga,
      One of our travel agents will be contacting you soon. I’m not sure what deal you saw, but we can definitely find you something in that area of California! Thanks for letting us know.

  3. are you kidding me… I “rejoined” in early January with Jim Goritsas… he assured me you were much better and an agent would assist me immediately… 30 days later I finally received a call with a vacation package completely different from what I requested… and after I told her what I really wanted, I haven’t heard from her since… it’s the end of February… again, “are you kidding me”… Billie Evans

  4. I made a monster mistake in the Bahamas and became a GG member in 2011. Two years and over $3K later in payments I have not been able to find one bargain or advantage for a vacation. I was “bullied” by a GG account rep in May 2012 to “renew” my membership for $199.00. I have tried to search for vacation discounts and found none. The Customer Service dept has never called me back when I submit a “search request” This company is terrible. I want my money refunded!

    1. Hello Art, we apologize for the inconvenience. Our Customer Service department assists many members throughout the day. A travel agent will be contacting you for travel requests. Please let us know if there is anything we can assist you with.

      1. Still waiting for someone to contact me. My next letter will be to the Florida Better Business Bureau and Florida Attorney General’s office.

        1. Hi Art, we have sent your message to our customer service department and will be contacting you as soon as possible to help resolve this issue.

      2. I have material I need to fax to Jane Bien at grand geteways, Reaching her in real time is always difficult. Will you give me a fax # for her?

  5. I do not want any of your rude, obnoxious agents, Mark in particular, calling me anymore. I prefer to communicate by email.

    1. Hello Elizabeth, thank you for your message. We apologize for any ill-timed calls and have taken your name off the call list. Please let us know if there’s anything else we can do for you.

  6. This is a copy of my most recent complaint to this company if anyone is interested.
    If you take the time to check your records you will find I have only availed myself of one trip since becoming a member over three years ago. I am now a life member. So, as you can see, I have not even come close to “getting my money’s worth” out of your program.
    Not only do you make the requirements to travel or to receive the several “Value Reward Cards” or other discount cards, your employees have no concern for helping the customer. I have called several times over the past three years and have NEVER had anyone return my call. I have been put on hold, most recently on 9/20 and again on 9/23 and after 30-45 minutes on hold, have been disconnected and again, no one has bothered to call me back. I have filled out form after form including trying to claim my “Select A Cruise Certificate” on 10/3/10 and my “$50 Gift Rebate Cards” on 7/24/11 and 7/25/11 and received nothing. Most recently, I submitted another “$50 Reward Card Registration Form” on 5/25/13 and on 6/20/13 I submitted a “Fly Away for Two Registration Form” along with my $100 check on 6/20/13, and again I have not received one thing. I am 100% completely dissatisfied with your products and service and wish now that I had read the voluminous complaint blogs about your company and your complex and confusing forms and requirements that must be met. For your information, I will add my complaints to the internet complaint blogs and will be filing a formal complaint to the Florida Consumer Complaint Department in Tallahassee. What am I asking for? It’s simple. Either return the over $12,000 that I have paid your company and/or simplify your procedures and dramatically improve your customer service so that your customers can simply redeem all the different “free” and “discounted” travel certificates that you provide as part of the membership.

    1. Phil, thank you for your detailed message. I have sent over your information to our Member Service’s team and they will contact you regarding your issue. If there’s anything else we can do for you, please send us a message. Thanks!

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Coast to Coast Grand Getaways
7560 Commerce Court
Sarasota, FL 34243
877.718.1400